Privacy Policy

Outright Inc ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or use our services. This website is intended for use only by individuals located in the United States.

We may collect information in the following categories:

Personal Information

• Name, email address, phone number, and postal address
• Property service information, including address and system details
• Payment processing details (via Stripe or Housecall Pro; we do not store full payment info)
• Job application information including resume, references, and work history

Communication Information

• Records of communications via email, phone, and SMS
• Communication preferences and opt-out requests

Automatically Collected Information

• IP address, browser type, device information, and location data
• Usage activity through tools like Google Analytics and Tag Manager

We use the information we collect to:

• Provide, schedule, and manage septic services
• Send service confirmations, reminders, and updates
• Respond to customer inquiries and job applications
• Process payments securely via third-party processors
• Analyze site usage and improve our services
• Send promotions if you've opted in
• Comply with legal requirements and enforce our Terms of Service

We may share your information with:

• Service Providers: including Google Analytics, Stripe, Housecall Pro, and Mapbox
• Professional Advisors: such as attorneys and accountants
• Legal Authorities: if required to comply with the law or protect our rights

We do not sell your personal information.

We implement reasonable administrative, technical, and physical safeguards to protect personal information. Nevertheless, no Internet transmission or storage system is completely secure. We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

You may have the right to:

• Access or correct personal information we hold about you
• Request deletion of your personal information, subject to legal limits
• Opt out of marketing communications at any time
• Withdraw consent where we rely on consent to process data

To exercise these rights, email us at legal@outrightseptic.com with the subject line: Privacy Request.

Our services are not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it.

By providing your mobile phone number, you consent to receive SMS messages from Outright Septic related to septic service requests or inquiries. No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Message frequency may vary. Standard message and data rates may apply, depending on your mobile carrier plan. You may opt out of receiving SMS messages at any time by replying with “STOP” to any SMS message you receive from us. After you send “STOP,” you will receive a confirmation message, and no further SMS messages will be sent to your number. For assistance with our SMS service: Reply with “HELP” to any SMS message.

We may update this Privacy Policy periodically. When we do, we will revise the Last Updated date at the top of this page and, if the changes are material, provide additional notice as required by law.